Calling for hours and no one’s answering the phone what does it take for the main desk to answer the phone

Hi this is Timothy Barber for 11 months the overall experience was great I acted out on my emotions because of one person because Arlington garden is a great place to get rehab a lot of the staff members go above and beyond and I highly appreciate that Jaun from HR because above and beyond to help everybody there Carson the director that dude is awesome I shouldn’t have left my last review out of one person’s whatever right this place is a great place to go get rehab and the care that you need I highly recommend this place the PT staff are awesome and they really get you up and going so overall give this place 5 stars I want to apologize for my last review strictly out of emotions Manny Garcia that dude is awesome really cares about his patience Melissa is awesome if I had any problems I would go to her and she would handle them Donna RNA Anna RNA these women help me a lot to get up and walking again Maria RNA help me so much too the front desk women overall this place is great like I said the staff members helped me out so much baby Arlington gardens to be honest with you became like family to me so I want to say I’m sorry for my last review I acted out on emotions I shouldn’t have and this is my actual review disregard my last review I recommend this place to anybody who’s trying to get better who is on hospice just place cares a lot for their patients Arlington gardens everybody in there I love you guys your family

So I was at Arlington gardens Care center for rehabilitation did you try to walk again it was okay I don’t give it 5 Stars though I was there for 11 months as far as liking and loving Arlington gardens as a whole I would have to say no however I made some friends while I was there which became like family Arlington gardens Care center as a whole has its ups and downs especially if you’ve been there for a while the nurses are great especially one or two Melissa was awesome to me every time I had a need she went and ran and got it handled Manny my LVN that dude is awesome I got a lot of love for that man and respect like I said people become like family to me this is why I’m only giving it one star review for the simple fact is there are aggressive just outright mean and disrespectful patience that go through there and they accept them back I on the other hand need physical therapy again because of liver failure and my doctor wants to put me on liver transplant and she also put to IEHP urgent for skilled nursing facility and I wanted to go back to Arlington gardens Care center an admissions Amanda tell me she would not be accepting me back I have done nothing wrong to be declined treatment from them I am really hurt by that because while I was there getting care of myself I care for other patients myself too I protected the nurses from perverts an aggressive an outright mean patience so yeah I’m a little hurt. And those perverted mean aggressive patience they get accepted back but they won’t accept me back I’m not saying I’m perfect I’ve had my days but mostly I’m respectful caring and loving of the staff another patience Carson the director was very generous to me Juan HR what’s great to me but I did nothing wrong to not be accepted again when everybody else can be this is why I’m not giving a good review.

Very clean no smell

Nice care center in riverside.

I just want to say how wonderful and helpful this nurse Melissa Cruz was. She was always so friendly, kind, positive, and caring. She made us feel comfortable and supported throughout the entire experience. What really stood out was how much she genuinely cared. She even gave us her personal phone number in case we needed anything and was kind enough to answer our calls and questions, even when she wasn’t on shift. That level of dedication and compassion is truly rare. She went above and beyond to make sure we felt taken care of, and her positive attitude made such a difference. We are very grateful for everything she did and would highly recommend her to anyone looking for a nurse who truly cares about her patients.

Absolutely the best. The nurses, CNAs and complete Arlington family won’t let you down. Their care, expertise, and professionalism will make your visit as good as possible.

A very great facility

Friendly staff and helpful. Great atmosphere

WELL MY TIME HERE IS UP TOMORROW 1.30.26 I GOT HERE 10.29.25 LOVE IT HERE EVERY PART FROM THE STAFF ROOMS FOOD CARE AND MY INDEPENDENCE IS GREAT WAY TOO MANY NAMES TO MENTION BUT EVERY DEPT TOOK GREAT CARE OF US THROUGHOUT GONNA MISS EVERYONE GOD BLESS THEM AND KEEP THEM

I’ve been here at the Arlington Gardens Care center since October 19th 2025 when I first got here there was a couple quirks but they got worked out I give it a five star rating because the overall care they provide is good. Nurses are friendly; and the physical and occupational therapy worked hard in trying to get me to walk again, however they could only do so much.The administrative employees are awesome in trying to help in anyway they can to handle situations as they arise in very a professional and caring way. I’m still a current resident here at Arlington Gardens Care center. Resident Timothy Barber Timothy Barber

I have been a resident for going on 10 years. I would not want to go anywhere else. I have been treated with the utmost respect. Sandy and Juan and many more employee

The staff was A+. Truly compassionate, caring and knowledgeable.

We have had a very positive experience with this facility during a challenging time for our family. The leadership and staff have been receptive to feedback, open to communication, and genuinely willing to work with us to ensure my mom receives the care she needs. When concerns have been raised, they have been addressed thoughtfully and professionally, and we’ve seen real follow-through rather than defensiveness. The team has shown flexibility, compassion, and a willingness to go above and beyond to support my mom’s safety, comfort, and medical needs. It makes a significant difference to have a facility that views family members as partners in care. We are grateful for the staff’s efforts, responsiveness, and continued commitment to doing what’s best for their residents.

Poor care.. No communication

I never imagined I would have to write something like this, but what my father went through at this facility still haunts both of us. I’m sharing this because no family should ever have to experience the pain, fear, and frustration we went through. Food & Care: I would take him food because the food was awful—breakfast was the only meal he could tolerate at times, while lunch and dinner were sometimes so bad he could barely eat. Yes, the facility is clean, and a few staff members were genuinely kind, but the overall lack of care overshadowed everything. My Father’s Suffering: My dad was a fall risk, yet staff often took their time coming to help him to the restroom. Because of these delays, he developed seven UTIs. Seven. Eventually they put in a catheter, but even then he wasn’t safe. One day, they drained 1,500 mL of urine from him, and two days later, another 1,500 mL. Knowing he had been holding that much—suffering silently—still breaks my heart. Then his catheter clogged. He was in terrible pain, crying, saying he felt like he was going to vomit. And the nurse on duty told him there was “nothing they could do” until morning. Hearing that from him, hearing the fear in his voice, made me sick. When I spoke to his doctor, I was told he should have been taken to the hospital immediately. That level of neglect is unforgivable. He would push the call button and wait over an hour, terrified and uncomfortable, until he finally called me so I could call the facility and beg someone to check on him. His roommate even fell out of bed because the rails weren’t properly secured. Every day felt like a new crisis. Administration & Communication: I reached out to everyone—administrators, case workers, nurses—and it felt like shouting into a void. Nothing changed. Some staff truly cared. But others didn’t seem to care at all. One social worker sat in her ice-cold office while patients and nurses suffered in miserable summer heat. It felt like compassion was optional. The Feeling of Being Trapped: My dad was there from May through June. He was ready to go home long before they released him. Even the head nurse asked why he was still there. I honestly believe they were keeping him until the 100 days insurance pays for. That thought makes me sick to my stomach. I reported the facility, and although they confirmed violations, they wouldn’t tell me what they were. It felt like they were protecting the facility instead of the patients. The Aftermath: My dad came home with trauma, and nightmares. He told me that if he ever had to go to another care facility again, he simply wouldn’t. No one should ever be made to feel that way. My Plea to Other Families: I don’t understand how this place has 3 stars. I wouldn’t wish this experience on my worst enemy. If you love your family member, please—please—look somewhere else. I feel genuinely heartsick for the residents still there